Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Orders over $99.00 are free of charge. Any order under this amount would attract a $20.00 flat fee.

Which payment methods are accepted in the Online Shop?

Visa and master cards can be used via PayPal. Direct deposits are acceptable but may delay the delivery by a day.

How long will delivery take?

We understand that you would like to receive your goods asap, and as such, we try our best to get them to you asap. Depending on a few factors, such as distance and time of year, 2-5 days is a safe bet.

How secure is shopping in the Online Shop? Is my data protected?

All payments are handled via PayPal. Even we have no access to your credit card details. We take your personal information such as email and address seriously and won’t share with anyone .

What exactly happens after ordering?

Upon receiving your order, we shall send you a confirmation email. Another after your order has been shipped out. We will keep you informed every step of the way, and you are more than welcome to raise any queries or concerns.

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